Innovative curriculum designing for work - based learning: Learning activity 7

LEARNING ACTIVITY 7: TEAM MANAGEMENT - PROBLEM AND CONFLICT SOLVING/TEAM COMMUNICATION
Summary of the Activity	This activity introduces methods for conflict identification and solving.
Duration of the Activity	20 Minutes
Aims of the Activity	Learn about the four sides of a message, and why this model may make conflicts visible. Also, you learn about methods for solving conflicts.
*Guidance for a proper performance of the Activity*
Materials needed to perform the Activity	TeamMgmt_handout3 + TeamMgmt_handout4
Methodology to Implement and Develop the Activity	You as teacher prepare a visualization of four sides model of communication by Schulz von Thun. Explain the model to yourself and demonstrate an example. (Let the students, if there are, try their own examples.) (5 Minutes) You as teacher ask yourself or your students about experiences with conflicts: How did conflicts influence the learning process? What did you do? How did you overcome the conflict? Look at both handouts about problem and conflict solving and demonstrate the steps of a conflict solving process. If there are students, ask them to do the same. (15 Minutes)
Guidance once the activity is over	This activity is addressed to the teacher/trainers themselves or to the teachers to be implemented with their students.
Assessment of the Activity	None.